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Calculating the expense saving of manual notetaking is simple. It is decided via the amount of time that is definitely saved in After Contact Operate or Typical handle time (AHT) (if agents position The client on keep to get notes). There are numerous inputs that go into this calculation that you must estimate such as the quantity of brokers which are taking manual notes, the quantity of interactions They may be summarizing a day and every year, the normal time used in just after Speak to function (ACW) or average handle time (AHT) using notes, and the yearly hourly totally loaded wage of the agents.

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